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A
DECLARATION OF OUR COMMITMENT TO EXCELLENCE IN OUR SERVICE TO TAXPAYERS
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WE SEEK
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- TO BE
FAIR
- By
being impartial and objective.
- By
collecting taxes as per the law.
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- TO BE
HELPFUL
- By
being courteous and efficient.
- By
displaying names, designations, telephone numbers and locations
of the officials dealing directly with the public.
- By
informing taxpayers as to their rights, duties, entitlements and
obligations under the law.
- By
providing information, leaflets, forms, etc. at the Information
& Fascilitation Counters.
- By
providing information regarding procedures and authorities for legal
remedies.
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- TO BE
EFFICIENT
- By
settling tax matters promptly and correctly.
- By
handling personal and business information/materials furnished to
the Department confidentially and as permitted by the law.
- By
acknowledging all communications from taxpayers on the spot and
in any case within 7 days and furnishing final replies within 30
days.
- By
redressing all complaints and grievances within 30 days.
- By
issuing Income Tax Clearance Certificate u/s 230 of Income Tax Act
within 7 working days and that u/s 230A of Income Tax Act within
30 days.
- By
disposing of all rectification applications u/s 154 of Income Tax
Act within 30 days.
- By
giving effect to appellate orders within 30 days of the receipt
of such orders.
- By
issuing refunds within 30 days of determination.
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WE EXPECT YOU
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- To be
prompt, honest and accurate.
- To pay
taxes in time.
- To quote
Permanent Account Number(PAN)/GIR Number in all your returns and correspondence.
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Roles
and Duties | Collection and Contribution to Government's
Revenue | Recruitment | National
Academy of Direct Taxes |Citizen's Charter |