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This
section summarizes ISO 10013. It highlights the main points.
It does not present
detail. If you need a detailed and complete interpretation
of the ISO 10013 standard, please consider purchasing our hardcopy version.
ISO
prepared the ISO 10013 publication in order to explain how to
develop a quality manual. However, the material below is based on
an ISO discussion paper, not on the official
"standard".
- Document
your quality system. ISO suggests the following
hierarchy:
- Level A:
Quality Manual.
- Level B:
Quality Procedures.
- Level C:
Detailed Quality Documents.
- Develop
your quality manual. ISO distinguishes between three
types:
- Quality
Management Manual.
- Quality
Assurance Manual.
- Quality
Manual.
- Clarify
the purpose of your manual. Its purpose could be to:
- Describe your
quality policy and your quality system.
- Serve as a
stable definition of your policy and system.
- Guide the
implementation of your quality system.
- Describe your
quality system requirements.
- Explain how
quality system requirements will be met.
- Define the
quality system standards that will be used.
- Control
quality system work practices and activities.
- Teach people
about your quality system requirements.
- Teach people
about how all quality requirements will be met.
- Demonstrate
that your quality system meets all requirements.
- Organize
your quality manual. Your quality manual can be
organized any way you like as long as it fulfills its
purpose.
- Cross-reference
each section of your manual to an ISO standard.
- Cross-reference
your quality manual to all relevant manuals,
policies, procedures, standards, forms,
publications, or other documents that might be
helpful to your users.
- Select
a quality manual development team. Assign the responsibility
for developing your quality manual to a team.
- Develop
your quality manual. Your quality manual should:
- Have a title
and a table of contents.
- Specify the
scope of the manual.
- Provide an
overview of the manual.
- Introduce
your organization.
- Present your
quality policy.
- List your
quality objectives.
- Describe your
organizational structure.
- Define any
terms that are used in a special way.
- Describe the
elements that make up your quality system.
- Develop an
index that can be used to look up specific
topics.
- Present
quality system procedures or specify where they
are.
- Introduce
your quality manual. Your quality manual should have an
introductory section that provides an overview of the
manual.
- Introduce
your organization. Introduce and describe your
organization.
- Introduce
your quality policy and objectives. Also, consider developing
specific quality policy statements for each element or
section.
- Describe
your organizational structure. Your quality manual should
describe the structure that governs and controls quality.
- Develop
quality system procedures. Your quality manual should either
contain your procedures or make reference to them. Either
way, your procedures should all follow the same structure
and format. These procedures are important because they
will control your quality system.
- Develop
work instructions. Quality system procedures should be
distinguished from work instructions. Procedures are
general in nature while instructions are usually more
detailed and technical in nature. Instructions usually
are not included in your quality manual.
- Describe
your quality system elements. The great bulk of your
quality manual should describe your quality system
elements.
- Review
and approve your quality manual. The final draft of your
quality manual should be carefully reviewed and approved
by:
- Experts: those who have
the knowledge and expertise needed to ensure that
the content is accurate and complete.
- Users: those who must
make regular use of the quality manual and who
are able to determine whether the manual is, in
fact, usable.
- Managers: those who are
responsible for implementing the quality manual
and who must formally authorize its use.
- Develop
methods to control manual distribution. Develop methods to manage
the distribution of controlled copies of your quality
manual.
- Control
quality manual changes. Develop methods to control how
changes are initiated, developed, labeled, authorized,
distributed, and incorporated. Also control how obsolete
versions are handled.
Related Publications |
If you
would like to purchase a complete
and detailed
version of
ISO 10013 Guidelines Translated into
Plain English, please consider the
following options. Notice that ISO 10013 is part of both
Title 5 and Title 7. |
Title 7: ISO 9000
Translated into Plain English |
Title 7
covers ISO 9000(1-2-3-4),ISO 9001, ISO 9002, ISO 9003,
ISO 9004(1-2-3-4), ISO 10011(1-2-3), and ISO
10013 |
I want to order Title 7 |
I want to see ISO 9001, ISO 9002,
and ISO 9003 before I order
I want to
see ISO 9000, ISO 9004, ISO 10011, and ISO 10013 before I
order |
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This
web page was first published on May 25, 1997 |
This
web page was updated on April 25, 1999 |
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